Support

Having trouble or have a suggestion? Write to us and we'll get back to you as soon as we can.

If you're reporting a bug, include your phone model and the app version (at the bottom of the Profile tab) so we can fix it faster.

Frequently Asked Questions

Do I need an account?

No. You can use Sofravo without signing up. With an account your recipe notebook, menus and lists are saved and you get more daily uses.

Where do my photos go?

Ingredient and label photos are sent to an AI service for recognition after location data is removed; your name and email are never sent. Photos with faces never leave your phone. Details: Privacy Policy.

Are suggestions and recipes always right?

Ingredient recognition, recipes and calorie values are generated by AI and can be wrong. If you have an allergy or a health condition, always check the recipe and product labels yourself.

Which languages does the app support?

Sofravo opens in your phone's language: Turkish, English, German, Spanish, French, Portuguese, Russian or Arabic. You can change it in the Profile tab.

How do I cancel my subscription?

Purchases are made through the App Store or Google Play. On iPhone go to Settings > your name > Subscriptions; on Android go to Google Play > Profile > Payments & subscriptions. Deleting your account does not cancel a subscription.

How do I delete my account?

Use Delete My Account at the bottom of the Profile tab. Details, and what to do if you can't sign in: Account Deletion.

I forgot my password. What should I do?

Write to support@sofravo.app from the email address you signed up with and we'll help.